Terms of Service

1. Service Agreement

These Terms of Service ("Terms") govern your use of managed IT services provided by Quality IT Solutions ("Company," "we," "us," or "our"). By engaging our services, you ("Client" or "you") agree to these Terms.

Services Provided

• Managed IT services and support
• Network monitoring and maintenance
• Cybersecurity protection and compliance
• Cloud solutions and data backup
• Help desk support and technical assistance

2. Service Level Agreements (SLA)

3. Client Responsibilities

Information and Access

• Provide accurate and complete information about your IT environment
• Grant necessary access to systems and networks for service delivery
• Notify us promptly of any changes to your infrastructure
• Maintain current contact information for service communications

Cooperation and Communication

• Respond to service requests and information requests promptly
• Follow recommended security policies and procedures
• Report security incidents immediately
• Participate in scheduled maintenance windows

4. Payment Terms

Billing and Payment

• Payment Terms: Net 30 days from invoice date
• Late Fees: 1.5% per month on overdue amounts
• Payment Methods: Check, ACH, credit card
• Auto-Pay: Available with 2% discount

Service Suspension

Services may be suspended for accounts overdue by 60+ days, with 30-day written notice. Emergency support remains available during suspension.

5. Data Protection and Privacy

Confidentiality

We maintain strict confidentiality of all client data and information. Our team members sign comprehensive non-disclosure agreements.

Data Security

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• HIPAA-compliant handling of healthcare information
• Secure backup and disaster recovery procedures

Data Ownership

You retain full ownership of all your data. We serve as your data processor and follow your instructions regarding data handling.

6. Service Modifications

Changes to Services

We may modify or update services with 30-day written notice. Critical security updates may be implemented immediately with notification.

Client-Requested Changes

• Service upgrades: Available with 30-day notice
• Additional services: Quoted separately
• Emergency changes: Subject to emergency service rates

7. Limitation of Liability

Service Limitations

While we strive for 100% uptime, some factors are beyond our control:

• Internet service provider outages
• Power failures and natural disasters
• Third-party vendor service disruptions
• Client-caused system modifications

Liability Cap

Our total liability is limited to the amount paid for services in the 12 months preceding the claim. We are not liable for indirect or consequential damages.

8. Emergency Support

Emergency Contact

Emergency Definitions

• Critical: Complete system outage affecting business operations
• High: Significant service degradation or security incident
• Medium: Partial service impact with workaround available
• Low: Minor issues not affecting operations

9. Contract Termination

Termination by Client

• 30-day written notice required
• Data retrieval assistance provided for 30 days
• Final invoice includes any pro-rated services
• Equipment return required within 15 days

Termination by Company

We may terminate services for:

• Non-payment after 90 days
• Violation of acceptable use policies
• Client behavior that endangers staff or other clients

10. Compliance and Legal

Regulatory Compliance

Our services are designed to help you maintain compliance with:

• HIPAA: Healthcare information protection
• PCI DSS: Payment card security
• SOX: Financial reporting controls
• GDPR: European data protection

Governing Law

These Terms are governed by Florida state law. Any disputes will be resolved through binding arbitration in Palm Beach County, Florida.